SWEPCO warns of scammers impersonating utility company staffers

SWEPCO does not: · Call customers demanding immediate payment · Or, ask customers to purchase a debit/cash card to pay a bill

SHREVEPORT, La., JANUARY 31, 2019 – Southwestern Electric Power Company (SWEPCO) has received multiple reports that involve criminals posing as SWEPCO representatives calling customers and demanding immediate payment.

 “These scammers are targeting vulnerable groups of people, including seniors, non-native English speakers, and small business owners,” said Karen Wissing, SWEPCO spokeswoman.

 Scammers are:

· Criminals impersonating SWEPCO employees over the phone.

· Telling SWEPCO customers in the Longview and immediate East Texas area that the utility is changing its name.

· Demanding SWEPCO customers immediately buy a prepaid debit card to pay their December balance.

· Threatening to disconnect electric service if immediate payment is not received.

 SWEPCO does not:

· Call customers demanding immediate payment

· Ask customers to purchase a debit/cash card to pay a bill

 “If you believe a scammer has contacted you, hang up immediately,” Wissing said. “You can verify the status of your account by logging into SWEPCO.com or SWEPCO’s mobile app, or by calling us directly at 1-888-216-3523.”

Do not give the caller or visitor a prepaid card, such as a Green Dot card, a wire transfer, or any other form of payment that may be difficult to trace, Wissing said.

 Customers may take several steps to keep themselves safe from scammers, including:

· Ignoring suspicious requests for personal information such as bank account numbers, user names and passwords, credit card numbers, or Social Security numbers.

· Deleting any emails from utilities that are not your service provider.

· Deleting all suspicious emails that require immediate action to verify or demand personal information.